F.A.Q. General Questions

What forms of payment do you take?
We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. You can also mail us your business or personal check. Because we make custom/personalized signs to order, production work will not begin and your sign will not be shipped until your payment in full is received and processed. If paying by check, we will wait the industry standard 10-14 business days for your check to clear before beginning production or shipping.

Can I be safe ordering online?
Yes. Our ordering page/shopping cart uses a secure encrypted server so you can feel perfectly safe entering your info/payment online. We also keep a current PCI Compliance Certificate which means we pass the strict processing security requirements by the credit card industry. We do not sell our customers emails or names either, we want you all to ourselves!

How can you offer such great prices on your signs?
Our sign engineers are creative innovators who seek out new materials and manufacturing methods that can be leveraged across many applications and customers.  We have developed manufacturing processes that are extremely efficient; and it is this high degree of efficiency that allows us to create many more signs in much less time than our competition.  We use parametric design on our computer aided sign making systems and techniques to manufacture high-impact, low maintenance signs that will endure for years.  The end result is a huge savings to our customer without sacrificing quality.

Do you offer any Lease options?
Yes, "Lease to Purchase" options are available for our larger sign purchases (over $5000.) . Contact us for further info and details on this program. We can have a representative promptly contact you to discuss your payment plan options and see if leasing is right for you.

Do you offer a printed catalog?
We do not print a catalog, but offer hundreds of products/options on our website. We believe that our site is actually easier to shop than a catalog; click on a category at the top of this page "Products". Plus, we are constantly adding new products and options to our website, not just once or twice a year when a catalog would come out. f you want help in your search or need more information about a product, give our sales consultants a call at 1-800-640-8180.

Do you offer any RUSH service if I'm in a hurry?
Yes, we do offer RUSH service if you are up against a deadline. However you must call and tell us your deadline after placing your order so we can determine your best shipping method and timeline. Depending on our current workload, RUSH service may not be available at all times of the year, please call first to inquire. Rush production service is not available on certain sign styles, Market Street or any carved signs. We can quote you a production timeframe when your order is placed.

(These are production prices only--do not include extra freight charges)

New England Style "Smooth Surface" Signs - Expedited Production Rush Charges
(signs shipped by truck/freight Rush charges are quoted per order)
Typical production/ship date - 10-14 business days from date of proof approval = $0
Expedited production - 7 days from date of proof approval = $35
Expedited production - 3 business days from date of proof approval = $45
Expedited production - next business day from date of proof approval = $59
Expedited production - same business day as ordered (if ordered before 11am EST*)= $129

Banners, Outdoor Signs, Magnetic Signs, Vinyl Decals
Expedited Production/Shipping Rush Charges
Typical production/ship date - 4-5 business days from date of proof approval = $0
Expedited production - next business day from date of proof approval = $25
Expedited production - same business day as ordered (if ordered before 11am EST*) = $49
 
Am I limited in the number of words or letters?
No you are not. But keep in mind the more wording on the sign...the smaller the font size will be.

How do I mount my sign when I get it?
We have many mounting options available and we can also make recommendations based on your indivudual situation. Complete instructions will be mailed or emailed to you with your receipt.

Can I have my high resolution artwork of my sign layout?
After your order has been completed and shipped, You can purchase high resolution artwork of your sign layout. Great for your own promotional use on print ads, web sites, invoices, letterheads, etc. We will send you a high resolution .pdf, .tif and .jpg. The cost is $99. emailed to you or $119. mailed to you on a CD.

Do you ship outside of the United States?
We currently ship to all 50 US states and CANADA only. Additional ship charges and customs fees will apply for customers in CANADA (your shipping will be quoted on a per order basis). Additional shipping charges will apply to Hawaii and Alaska.

F.A.Q. for our "New England Style" signs

Will these signs crack, peel or rot like wood and what are they made of?
See  why we use no wood in any of ours signs HERE. The small, large,  jumbo and magnum size "smooth surface" signs are made using a computer cut high quality printed outdoor vinyl transfer applied to a 1/2" thick PVC signboard. This is then covered with a clear laminate vinyl to add further protection. The Grand and Pro size signs use a computer cut high quality printed outdoor vinyl transfer applied to your choice of a composite aluminum 1/4" thick signboard (Alumacorr) or a strong 1" thick solid PVC signboard. These are rigid, strong and lightweight and handle all weather conditions very well. They  will not rot, crack, splinter, warp or peel like painted wood does. We use the highest quality 8-year high performance vinyl (min. expected life span) on all signs. You also have the option to purchase the correct stainless steel hanging/mounting hardware in our sign accessories section.

How long does it take to get my sign?
Most New England Style "smooth surface" signs are shipped in 2 weeks on average from the date of your proof approval. Sometimes larger more elaborate signs will require some extra time. For our carved style signs, typically allow at least 4 weeks production time (depending on current workload). If you need your sign faster, please let us know when you order. Depending on our production schedule at the time, we may be able to accommodate RUSH orders (extra charges may apply). All production times quoted are approximate, we may ship it sooner than our quoted time frame or after. We are dealing with complex machinery and computers to make your custom sign and occasionally unforseen delays may occur.

Can I see a proof of my sign before production?
Yes, after your order is placed our graphic artist will design your sign and then email you a proof for your review/approval (within a few days of your order). After we get proof approval from you your credit card will be charged and we will then build and ship your sign asap. The sign proofs you receive will reflect the options you chose while designing/ordering your sign. Changes can be made to your initial proof/layout if needed. We want you to be happy with your sign layout before we build your sign.

How much does shipping cost for "New England Style Signs"?
With our current promotion, any New England Style sign orders ship for FREE! (in the US 48 states)

                       How does "Freight Delivery" work on larger size signs?

 With our current promotion, any New England Style sign order ships FREE! (in the US 48 states) All of our largest sign products that do ship by freight are considered  "curbside delivery," which means that the driver will unload the shipment at the end of your driveway or the entryway of your building. They will usually only enter your property if they feel there is enough room to navigate their truck. Items difficult to move from the truck may require your assistance. Occasionally, drivers will offer to take boxes to your door or garage, but they should not be expected to do so. Read more info on "What to do when your sign arrives by the freight/shipping company."

Freight Delivery: Let us know at the time you place your order if you live on a narrow or winding road that may be difficult for a full-size truck to navigate. The freight company may need to switch to a smaller truck, and advance notice will save you a lot of time and money and make delivery go more smoothly. If you do not have access to a loading dock, it's in your best interest to get additional people to assist you when delivery arrives. Any additional freight handling charges (above and beyond what was initially quoted) are the responsibility of the customer. e.g., lift gate charge, residential delivery charge, hold and redelivery charge, inside delivery, etc..
 Please contact us for more info.

F.A.Q. for our Vinyl Banners

How much does shipping cost for vinyl banners?
Most banners will ship UPS. The 1st banner costs $9. to ship and ea. additional banner adds $3. to the shipping. With our current promotion, any vinyl banner order over $100. ships FREE! (in the US 48 states)

What are these vinyl banners made from?
Our "standard" style banners are made using a 10 oz. vinyl material. Our "Deluxe" style banners are made using a heavier 13 oz. vinyl material. All of our banners use a state of the art printing system utilizing UV stabilized outdoor inks.

How fast do the vinyl banners ship?
Most banner orders ship within 3-5 business days. If it's going to take longer, we will tell you.

F.A.Q. for our Market Street Signs

What materials are used in your Market Street Signs?
All 4 sizes of our Market Street Church Signs are made using a digitally printed outdoor vinyl transfer applied to a 1" thick solid building grade PVC signboard.  They are rigid, strong and lightweight and handle all weather conditions very well.  Our Market Street signs also include a complete set of magnetic letters/numbers allowing for an aesthetic "clean" look to your sign. No old fashioned plastic letters to yellow and blow away.

Are your Market Street signs back-lit?
We do not presently offer our Market Street signs in a back-lit version. However, to light up our signs, we recommend you simply place some inexpensive low wattage outdoor landscape lighting on the ground in front of your sign. This is a much more "user friendly" economical way to light up your sign. No more expensive bulbs or ballasts to worry about using this method.

How Long Does It Take To Build My Market Street Sign?
Our typical production time on our Market Street signs can be from 3-5 weeks depending on current production schedule in our shop. We will quote you your estimated time frame when your order is placed.

How much does shipping cost for "Market Street Style Signs"?
With our current promotion, any Market Street Style sign order ships FREE! (in the US 48 states)

How does "Freight Delivery" work?
 With our current promotion, any Market Street Style sign order ships FREE! (in the US 48 states). The small size ships via UPS Ground. All of the larger sizes ship by freight are considered  "curbside delivery," which means that the driver will unload the shipment at the end of your driveway or the entryway of your building. They will usually only enter your property if they feel there is enough room to navigate their truck. Items difficult to move from the truck may require your assistance. Occasionally, drivers will offer to take boxes to your door or garage, but they should not be expected to do so. Read more info on "What to do when your sign arrives by the freight/shipping company."

Our Warranty:
Under normal use and service if the sign material used in our signs we offer should peel, fail or fade within one year of invoice date, under normal usage, we will repair or replace the product (at our option). Customer may be required to return defective product at their expense. We will then repair or replace the product and ship back to customer at our expense. EZSignsOnline LLC reserves the right to require visual documentation of the claim before assuming any responsibility under the provisions of this warranty. Removing and reinstalling repaired or replacement parts is the responsibility of the owner. This warranty covers normal use and service. We do not offer a warranty against any damage caused to your sign by weather (wind, rain, ice, snow, tornados, hurricanes, etc.), vandalism, graffiti, theft, vehicular damage, bullet holes, etc. Customer must contact EZSignsOnline LLC within thirty (30) days of damage or malfunction.
 Upon delivery, incidental blemishes and scratches are considered normal unless they can be viewed from 20 feet or further under normal use conditions. You may notice some very small "air bubbles" in your sign vinyl, do not be alarmed, this is normal and they usually dissipate over time. EZSignsOnline.com LLC assumes no liability for damage caused by careless handling by the customer or installer or poor installation. In the event the sign and packaging is noticeably damaged during shipping it is the responsibility of the customer to refuse delivery causing the sign to be returned to us for repair or replacement. and to file a damage claim with the carrier. If you notice a problem with your sign after unwrapping it (concealed shipment damage, etc.), please contact us within 5 days after receipt of your sign. Customer will be required to keep ALL packaging materials that came with sign for possible inspection by the delivery company insurance inspector if needed. Original shipping method/cost is not refundable.
 We cannot give refunds for any of our custom sign orders simply because you changed your mind after you received it. All signs are custom built to order. It is up to you to make sure you are ordering the type of sign you want from the start.
We reserve the right to alter, change or update this warranty at any time at our descretion.

Customers are responsible for acquiring all applicable local permits for their new sign. Please do this prior to ordering and approving your new sign order.

Feel free to contact us if you have any further questions.